Return & Refund Policy

Last Updated: 23-06-2026

At SA Edit, customer satisfaction is important to us. We strive to ensure that every product delivered meets our quality standards. This Return & Refund Policy explains the conditions under which returns, exchanges, refunds, and order cancellations may be accepted.

By placing an order with SA Edit, you acknowledge and agree to the terms outlined in this policy.

1. Eligibility for Returns

Customers may request a return or exchange if:

• The item received is damaged, defective, or faulty upon delivery.

• The wrong item was delivered.

• The item received differs substantially from the product ordered.

To be eligible for a return:

• A return request must be submitted within 7 days of receiving the order.

• The item must be unused, unworn, unwashed, and in its original condition.

• All original tags, labels, packaging, and accessories must be included.

• Proof of purchase or order confirmation must be provided.

SA Edit reserves the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene, safety, and quality reasons, the following items are generally not eligible for return or refund unless defective:

• Sale, clearance, or discounted items.

• Promotional or giveaway products.

• Customized, altered, or made-to-order products.

• Products damaged due to customer misuse, negligence, improper care, or normal wear and tear.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

1. Contact our customer support team within 48 hours of delivery.

2. Provide:

   • Order number.

   • Clear photographs of the product.

   • Photographs of the packaging, if applicable.

3. Our team will review the claim and respond within a reasonable timeframe.

If approved, SA Edit may:

• Replace the product.

• Exchange the product.

• Issue a refund where replacement or exchange is not reasonably possible.

4. Exchanges

Exchanges may be offered subject to stock availability.

Exchange requests must comply with all eligibility requirements stated in this policy.

If the requested replacement item is unavailable, customers may be offered:

• Store credit; or

• A refund, where applicable.

5. Refund Process

Approved refunds will be processed using the original payment method whenever reasonably possible.

For Cash on Delivery (COD) orders, refunds may be issued through:

• Bank transfer;

• Digital wallet transfer; or

• Store credit.

Refund processing times may vary depending on the payment provider, banking institution, and verification requirements.

6. Order Cancellations

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to the return provisions of this policy.

SA Edit reserves the right to cancel orders in circumstances including but not limited to:

• Pricing errors;

• Product unavailability;

• Suspected fraud;

• Payment verification issues.

In such cases, customers will be notified and any eligible payments will be refunded.

7. Return Shipping

Where the return results from an error by SA Edit, including incorrect or defective products, return shipping costs may be covered by SA Edit.

For other approved returns or exchanges, customers may be responsible for return shipping costs unless otherwise stated.

Customers are encouraged to use a trackable shipping service when returning items.

8. Inspection and Approval

All returned products will be inspected upon receipt.

Approval of a return, exchange, or refund is subject to verification that the product meets the requirements of this policy.

SA Edit reserves the right to reject returns that show signs of use, alteration, damage, or non-compliance with this policy.

9. Consumer Rights

Nothing in this policy is intended to limit any rights that may be available to consumers under applicable laws and regulations.

10. Contact Us

For return or refund inquiries, please contact:

SA Edit

Email: info@saedit.com

Phone/WhatsApp: +92 328 9889888